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Break-fix IT is cheap right up until the week a ransomware crew finds the file share nobody was watching. Ghosxt, run by an engineer with DoD infrastructure experience, provides managed IT services for small businesses across Monterey County and surrounding areas: a fixed monthly fee at published pricing, monitoring that catches problems before your staff notice, and an engineer who answers the call.
Rated 5.0 across 30 Google reviews, trusted by businesses across Monterey County since 2021 and beyond.
Transparent managed IT pricing is published upfront, so you know the range before booking.
Most California small businesses still run IT the way they did in 2005. Something breaks, somebody gets called, the bill arrives a week later. That break-fix model worked when the worst-case outage was a printer jam. It does not work when the worst case is a ransomware crew sitting in your file shares for a month before they encrypt anything. Managed IT flips the relationship. You pay a fixed monthly fee, we keep the systems healthy, and the call you used to make at 11pm does not happen because the issue was caught at 9am. Ghosxt is run by an engineer with DoD infrastructure experience with the same playbooks used to keep government endpoints safe. Built for California businesses that need serious IT and cybersecurity without hiring an internal IT team, whether you've outgrown a part-time IT cousin, lost your one IT person, or just want your stack to run at government-grade standards. On-site across Monterey County and the Central Coast, remote across the United States.
The phrase gets thrown around loosely. Here is the operational definition: a single provider takes responsibility for the day-to-day health of every user, every endpoint, every server, every network device, every cloud account, and every backup that your business runs on. That responsibility includes the boring work (patches, firmware, certificate renewals, license cleanup, expiring service accounts) and the visible work: someone responding when the new hire's mailbox stops working at 7am.
The break/fix model treats IT as a series of unrelated incidents. Managed IT treats it as one continuous system that requires maintenance to stay healthy. The difference shows up in the metrics. Break/fix shops measure how fast they can show up after something breaks. We measure how often you needed to call us at all. The first number we want to drive down is the second one. That model runs the same way in the smaller communities we cover, including IT support in Morgan Hill, Scotts Valley, and Greenfield.
Monday morning, we open the dashboard for every client and check three things: any agent that went offline over the weekend, any backup that did not complete, any patch that did not apply. Anything red gets handled before lunch. Tuesday, patch deployment to non-critical workstations during low-load hours. Wednesday, Microsoft 365 license review and Secure Score check on every tenant: pruning unused accounts, re-tightening any policy that has drifted. Thursday, server-side and firewall patching during the maintenance window we agreed on with you. Friday, monthly metrics roll-up: tickets closed, patches deployed, threats blocked, backups verified, identities reviewed.
None of this is glamorous. None of it is supposed to be visible to you. The point is that it happens whether you remember to call us or not, which is the entire reason managed IT exists.
We deploy the same class of tooling that Fortune 500 IT teams run, sized down without being dumbed down. The capability gap between this stack and the bargain-bin MSP loadout is enormous; the cost difference at our scale is small.
Managed detection and response on every endpoint, with 24/7 SOC monitoring and human analyst review. Layered with Microsoft Defender for Endpoint where the licensing supports it. Ransomware behavior detected and isolated before it spreads.
Microsoft Entra ID with Conditional Access policies that block legacy auth, enforce phishing-resistant MFA, and lock down high-risk sign-ins. FIDO2 hardware keys for admins. The single highest-leverage control on a small business network.
Microsoft Intune as the MDM and configuration plane. Every laptop, desktop, and phone you issue is enrolled, hardened, and remotely manageable from day one. Compliance policies enforced automatically.
Automated patching for Windows, macOS, and 200+ third-party apps. Continuous vulnerability scanning. Critical CVEs fast-tracked. No more "is that machine still running an old build?" surprises.
Cloud backup for Microsoft 365 and Google Workspace, covering mail, files, SharePoint, OneDrive, and Drive, held outside your tenant so a ransomed or deleted item can be brought back. Detailed in our backup and disaster recovery service.
Managed network switching and wireless, plus enterprise-grade firewalls on the edge, including Cisco Meraki where it fits, depending on what your environment needs. Designed and documented under our network design service.
Virtualization support on the server side. Microsoft 365, SharePoint, Teams, and Exchange Online managed in-house. Azure infrastructure when it earns its place. Full coverage in our cloud services.
Enterprise RMM agent on every Windows and Mac endpoint, with custom telemetry and alerting tuned per client. Automation does the boring work so the senior engineer is not also fielding password resets all day.
Most MSPs you would hire in California are organized like a call center. You file a ticket, it goes to a tier-1 technician (often offshore) who reads from a script. If they cannot resolve it, it escalates. The senior engineer who can actually solve your problem is two layers up and three days away. By the time you talk to them, you have explained the issue four times.
Ghosxt is the opposite shape. There is one senior engineer who knows your environment, your team, your line-of-business apps, and your network. There is no tier-1. There is no offshore. There is no ticket queue you cannot see into. When you call, you get the engineer who built your environment. The discipline behind that is what makes the model viable: enterprise tooling, written documentation, and automation that does the boring work, so the senior engineer is not also resetting Outlook passwords.
Pricing is fixed, per user per month, with everything included. You see the same number every month. There are no surprise project invoices for things that should have been part of normal operations. Strategic planning sessions are quarterly at no additional cost: vCIO when you need vCIO, helpdesk when you need helpdesk.
30 minutes, on a video call or on-site if you are in our drive radius. We look at your network, your endpoints, your Microsoft 365 tenant, and your backups, and walk away leaving you a written punch list of what to fix first. Whether or not you become a client.
Book your free assessmentManaged IT works for any California business that has outgrown the part-time-IT-cousin arrangement, lost its one IT person, or wants its stack to operate at government-grade security standards. Tiny teams (1–4) run on the Tiny Team Managed Security plan; everyone else uses per-user pricing on Core, Secure Growth, or Compliance & Continuity. We serve clients on-site across Monterey County and the broader Central Coast: Salinas growers and food processors, Watsonville cold-storage and distribution, Hollister manufacturing yards, Santa Cruz professional services, Monterey hospitality and clinics, and the smaller communities of Marina, Seaside, Pacific Grove, and Carmel. North of the valley we serve Gilroy and San Jose.
For US-based clients outside our drive radius, we deliver the same managed service entirely remotely. The endpoint stack does not care where the laptop is plugged in. Onboarding, monitoring, patching, identity, and backup are identical whether your team works out of a Salinas office or a fully distributed setup spread across the country.
Every Ghosxt managed plan includes 24/7 endpoint monitoring and managed detection and response, automated patch management for OS and third-party apps, full Microsoft 365 management, cloud backup for Microsoft 365 and Google Workspace, network monitoring with alerting, helpdesk for end users, quarterly strategic planning, and a written annual IT roadmap.
Beyond that baseline, every plan pulls from our specialist services as needed: deeper cybersecurity work, backup and disaster recovery planned around how much downtime your business can actually tolerate, cloud and Microsoft 365 migrations, network design and segmentation, and C-TPAT compliance for importers, carriers, and 3PLs.
See the pricing page for what is included at each tier and where one tier ends and the next begins.
Book a 30-minute free assessment, or send us a note. Either way, you walk away with a clearer picture of where your IT stands and what to fix first.
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